PZBUYPZBUY Membership
FAQ
Buying
Others
PZBUY Membership
How to register on PZBUY?
Click the Login/Sign Up button, then enter your email, password, and confirm your password.
Make sure that the email address is available, otherwise you will not be able to get the notifications of order progress. We guarantee that your information is highly secured.
You can also register directly with your social media account, such as Facebook, Twitter, Google, Steam, or Discord.
Make sure that the email address is available, otherwise you will not be able to get the notifications of order progress. We guarantee that your information is highly secured.
You can also register directly with your social media account, such as Facebook, Twitter, Google, Steam, or Discord.
How to sign in my PZBUY Account?
1. Click the Sign In button at the top of the menu bar.
2. Enter your email address and password to login. You may login via your social account such as Facebook, Twitter, Google, Steam or Discord.
2. Enter your email address and password to login. You may login via your social account such as Facebook, Twitter, Google, Steam or Discord.
Why is my account blacklisted or unavailable?
Account is blacklisted or unavailable, perhaps for any of these reasons:
1. Bulk registration of PZBUY accounts
2. Break the rules of service
3. Unusual account activity
4. Suspicious operation or fraudulent behavior
5. Fraudulent behavior such as disputes/chargebacks after completing an order
6. Malicious use of system loopholes to seek unjust enrichment
7. Harassment, spam, name-calling, threats and any other inappropriate behavior
If you want to appeal and restore the right to use your account, you can contact our customer service team.
1. Bulk registration of PZBUY accounts
2. Break the rules of service
3. Unusual account activity
4. Suspicious operation or fraudulent behavior
5. Fraudulent behavior such as disputes/chargebacks after completing an order
6. Malicious use of system loopholes to seek unjust enrichment
7. Harassment, spam, name-calling, threats and any other inappropriate behavior
If you want to appeal and restore the right to use your account, you can contact our customer service team.
FAQ
Order Status about Delivery interrupted
This status indicates you were on your console or web app while we were trying to log in to your account, during the transaction, the user need keeping log out of both their console and Web App to prevent any interruptions in the coin delivery process.
Make sure you've signed out from your fut account on your console by exit Ultimate Team mode:Click the return button on the handle, and then click yes to exit UT model.
When ready,please click" Restart” to retry the process.
Make sure you've signed out from your fut account on your console by exit Ultimate Team mode:Click the return button on the handle, and then click yes to exit UT model.
When ready,please click" Restart” to retry the process.
Order Status about Unassigned items Full
The user must remove unassigned items from their account so that the count is below 30, After making these adjustments,please click" Restart” to retry the process.
Order Status about Transfer List Full
This indicates that your transfer list is no more size available for transactions.
The user should ensure that there are at least 5-10 available slots in both their transfer list and transfer targets.After making these adjustments,please click" Restart” to retry the process.
The user should ensure that there are at least 5-10 available slots in both their transfer list and transfer targets.After making these adjustments,please click" Restart” to retry the process.
Order Status about Not Enough Coins
The user needs to have more than 2000 coins in their account balance.
You can play some matches to get coins or sell some trash cards to get coins.
After meeting this requirement, please click“Restart” to retry the process.
You can play some matches to get coins or sell some trash cards to get coins.
After meeting this requirement, please click“Restart” to retry the process.
Order Status about Wong Backup Codes
This status indicates that The backup codes you provided all are invalid.
The user needs to obtain some new backup codes and resubmit.
How to get backup codes?
The user needs to obtain some new backup codes and resubmit.
How to get backup codes?
Order Status about No Club
This status indicates that your account is not usable due to the absence of a club.
Please confirm if the account details you provided is correct or need to create a club on current account first.
learn more how it works, so that your order can start smoothly after next withdraw coins resubmit.
Please confirm if the account details you provided is correct or need to create a club on current account first.
learn more how it works, so that your order can start smoothly after next withdraw coins resubmit.
Order Status about Wrong Platform
This status indicates tha the platform you selected for your purchase order does not match the actual platform of your account.
Please check which account you want to withdraw coins,fill in the right account details.
If the account is correct,please switch to your actural platform on the withdrawal page first, and we will automatically computation the number of coins that need to be delivered on the actual platform to complete your order.
Please check which account you want to withdraw coins,fill in the right account details.
If the account is correct,please switch to your actural platform on the withdrawal page first, and we will automatically computation the number of coins that need to be delivered on the actual platform to complete your order.
Order Status about No Transfer Market
This indicates that the account does not have access to the transfer market.
Transfer market UNlocked is one of the necessary conditions for trading coins.
Learn more how it works, so that your order can start smoothly after next withdraw coins resubmit.
After meeting this requirement, please click“Get Coins /Get Players” to retry the process.
Transfer market UNlocked is one of the necessary conditions for trading coins.
Learn more how it works, so that your order can start smoothly after next withdraw coins resubmit.
After meeting this requirement, please click“Get Coins /Get Players” to retry the process.
Order Status about Wrong UserPass
The account information and password you provided do not match, and we are unable to log in to your account.
Please confirm your EA FC 25 account information details and resubmit the information.
Please confirm your EA FC 25 account information details and resubmit the information.
Buying
How to buy on PZBUY?
1.Choose platform and coins face value:
On the FC 25 coin product list page, first confirm the platform to which your game account belongs.
Next, choose the coins face value based on your needs.
2.Order purchase:
Click the 'Buy Now' button to enter the payment page.
If the required number of coins exceeds the current face value, you can choose to purchase multiple coin products and click on 'Pay Now'.
3.Fill in account information:
After successful payment, enter the order details page.
On this page, fill in your EA account, password, and 4 backup codes.
After completing the form, click the Submit button.
4.Waiting for orders and contact:
We will automatically start processing your order.
If there are any issues during the order process, we will contact you through the contact information provided in your order.
5.matters needing attention:
Please ensure that the account information you provide is secure and accurate.
If you have any questions or need assistance, please feel free to contact our customer service support at any time.
On the FC 25 coin product list page, first confirm the platform to which your game account belongs.
Next, choose the coins face value based on your needs.
2.Order purchase:
Click the 'Buy Now' button to enter the payment page.
If the required number of coins exceeds the current face value, you can choose to purchase multiple coin products and click on 'Pay Now'.
3.Fill in account information:
After successful payment, enter the order details page.
On this page, fill in your EA account, password, and 4 backup codes.
After completing the form, click the Submit button.
4.Waiting for orders and contact:
We will automatically start processing your order.
If there are any issues during the order process, we will contact you through the contact information provided in your order.
5.matters needing attention:
Please ensure that the account information you provide is secure and accurate.
If you have any questions or need assistance, please feel free to contact our customer service support at any time.
What is order payment fee?
We believe it is extremely important to provide our customers with a safe and secure transaction environment. Over these yeas with all of you, we have been investing and optimizing the PZBUY platform to higher standard of security features.
For that reason, the payment fee we charge will be applied to buyer fraud protection, platform security, system development and maintenance.
For that reason, the payment fee we charge will be applied to buyer fraud protection, platform security, system development and maintenance.
About Refund Policy
Customers who purchase products from PZBUY.COM can apply for a refund in the following situations:
1. Product not received: The product has exceeded the scheduled delivered time and delivery has not yet begun. In this case, the customer can apply for a refund.
2. Duplicate payment: The customer has made multiple payments for an order. For this situation, we will refund the order requested by the customer. (Provided that the duplicate payment order has not yet started.)
3. Sometimes we need clients to assist in verifying payment information. Assuming the customer refuses or fails to complete. Customers can apply for a refund.
We are unable to refund customers in the following situations:
1. Completed delivered: The product has been delivered to the customer as agreed and is consistent with the description.
2. Unpaid orders: Customers are not allowed to apply for refunds for unpaid orders.
3.Orders that have already started delivery
Regarding refunds, please contact our 24/7 online Live Chat under reasonable conditions. After submitting the order number and refund reason, your refund request will be verified. If the request is approved, the refund will be returned to the customer's payment account or bank card.
1. Product not received: The product has exceeded the scheduled delivered time and delivery has not yet begun. In this case, the customer can apply for a refund.
2. Duplicate payment: The customer has made multiple payments for an order. For this situation, we will refund the order requested by the customer. (Provided that the duplicate payment order has not yet started.)
3. Sometimes we need clients to assist in verifying payment information. Assuming the customer refuses or fails to complete. Customers can apply for a refund.
We are unable to refund customers in the following situations:
1. Completed delivered: The product has been delivered to the customer as agreed and is consistent with the description.
2. Unpaid orders: Customers are not allowed to apply for refunds for unpaid orders.
3.Orders that have already started delivery
Regarding refunds, please contact our 24/7 online Live Chat under reasonable conditions. After submitting the order number and refund reason, your refund request will be verified. If the request is approved, the refund will be returned to the customer's payment account or bank card.
When can I get my refund after an order is cancelled?
Refund processing time:
We will process the refund request within 3 working days, but the processing speed of different banks determines the specific refund time.
Depending on the type of payment method you used, refunds can usually take up to 14 days to process. This is because banks usually do not complete refunds immediately, and it may take up to 14 days for the authorized funds to expire.
We will process the refund request within 3 working days, but the processing speed of different banks determines the specific refund time.
Depending on the type of payment method you used, refunds can usually take up to 14 days to process. This is because banks usually do not complete refunds immediately, and it may take up to 14 days for the authorized funds to expire.
Why do I have to verify myself when making an order?
For buyers, this only happen in very specific scenario. The areas where PZBUY conducts business have very strict financial supervision. We must strictly abide by local laws and regulations, follow the requirements of each country, implement risk control management methods, constantly improve relevant mechanisms, and crack down on related illegal activities.
Since our business involves foreign currency transactions and national transfers, PZBUY will verify the identity of the user by requesting the customer's identity information during the course of business development. We guarantee that customers' private information will only be used to verify their identity on our website and will not be disclosed to any other person.
Since our business involves foreign currency transactions and national transfers, PZBUY will verify the identity of the user by requesting the customer's identity information during the course of business development. We guarantee that customers' private information will only be used to verify their identity on our website and will not be disclosed to any other person.
Others
Why Choose PZBUY?
Safety Guarantee:
PZBUY always guarantees your account safety,Delivery processing is always completed by safe and time-proven methods, almost zero odds of being suspended or banned.
Fast Delivery:
Your order will be started within a short time if all details you've filled are correct.
Professional Service Support:
Our Customer support & Delivery service is open 24/7, you can contact with Live Chat for any questions you are concerned.
Competitive prices：
We ensure safety, speed, and professional service quality while also offering highly competitive prices
PZBUY always guarantees your account safety,Delivery processing is always completed by safe and time-proven methods, almost zero odds of being suspended or banned.
Fast Delivery:
Your order will be started within a short time if all details you've filled are correct.
Professional Service Support:
Our Customer support & Delivery service is open 24/7, you can contact with Live Chat for any questions you are concerned.
Competitive prices：
We ensure safety, speed, and professional service quality while also offering highly competitive prices
Is the product in stock？
In general, if you could place the order, that means there is enough stock for you. When you place your order, we will process it as soon as possible. You may also contact us through Live Chat to obtain an estimated delivery time before withdrawing coins.
Sometimes, for time-limited products, the stock might change quickly. I propose that you make your order as soon as possible and then withdraw it to your game account when you have some free time.
Sometimes, for time-limited products, the stock might change quickly. I propose that you make your order as soon as possible and then withdraw it to your game account when you have some free time.
Considering safety,when can I transfer coins again after a completed delivery?
At least 24 hours are required after your last delivery. If you need a large amount of coins in a short period of time,it is better that you put all the coins you need in one single order ,we do one time delivery and guarantee your account safety.
Please do not submit multiple comfort trade orders within 24H, one order is the best.
Please do not submit multiple comfort trade orders within 24H, one order is the best.
