PZBUY
Refund Policy
Refund Policy
About Refund Policy
Customers who purchase products from PZBUY.COM can apply for a refund in the following situations:
1. Product not received: The product has exceeded the scheduled delivered time and delivery has not yet begun. In this case, the customer can apply for a refund.
2. Duplicate payment: The customer has made multiple payments for an order. For this situation, we will refund the order requested by the customer. (Provided that the duplicate payment order has not yet started.)
3.Sometimes we need clients to assist in verifying payment information. Assuming the customer refuses or fails to complete. Customers can apply for a refund.
We are unable to refund customers in the following situations:
1. Completed delivered: The product has been delivered to the customer as agreed and is consistent with the description.
2. Unpaid orders: Customers are not allowed to apply for refunds for unpaid orders.
3.Orders that have already started delivery
Regarding refunds, please contact our 24/7 online Live Chat under reasonable conditions. After submitting the order number and refund reason, your refund request will be verified. If the request is approved, the refund will be returned to the customer's payment account or bank card.
When can I get my refund after an order is cancelled?
Refund processing time:
We will process the refund request within 3 working days, but the processing speed of different banks determines the specific refund time.
Depending on the type of payment method you used, refunds can usually take up to 14 days to process. This is because banks usually do not complete refunds immediately, and it may take up to 14 days for the authorized funds to expire.
Customers who purchase products from PZBUY.COM can apply for a refund in the following situations:
1. Product not received: The product has exceeded the scheduled delivered time and delivery has not yet begun. In this case, the customer can apply for a refund.
2. Duplicate payment: The customer has made multiple payments for an order. For this situation, we will refund the order requested by the customer. (Provided that the duplicate payment order has not yet started.)
3.Sometimes we need clients to assist in verifying payment information. Assuming the customer refuses or fails to complete. Customers can apply for a refund.
We are unable to refund customers in the following situations:
1. Completed delivered: The product has been delivered to the customer as agreed and is consistent with the description.
2. Unpaid orders: Customers are not allowed to apply for refunds for unpaid orders.
3.Orders that have already started delivery
Regarding refunds, please contact our 24/7 online Live Chat under reasonable conditions. After submitting the order number and refund reason, your refund request will be verified. If the request is approved, the refund will be returned to the customer's payment account or bank card.
When can I get my refund after an order is cancelled?
Refund processing time:
We will process the refund request within 3 working days, but the processing speed of different banks determines the specific refund time.
Depending on the type of payment method you used, refunds can usually take up to 14 days to process. This is because banks usually do not complete refunds immediately, and it may take up to 14 days for the authorized funds to expire.