PZBUYPZBUY Membership
FAQ
Buying
Others
PZBUY Membership
How to register on PZBUY?
Click the Login/Sign Up button, then enter your email, password, and confirm your password.
Make sure that the email address is available, otherwise you will not be able to get the notifications of order progress. We guarantee that your information is highly secured.
You can also register directly with your social media account, such as Facebook, Twitter, Google, Steam, or Discord.
Make sure that the email address is available, otherwise you will not be able to get the notifications of order progress. We guarantee that your information is highly secured.
You can also register directly with your social media account, such as Facebook, Twitter, Google, Steam, or Discord.
How to sign in my PZBUY Account?
1. Click the Sign In button at the top of the menu bar.
2. Enter your email address and password to login. You may login via your social account such as Facebook, Twitter, Google, Steam or Discord.
2. Enter your email address and password to login. You may login via your social account such as Facebook, Twitter, Google, Steam or Discord.
Why is my account blacklisted or unavailable?
Account is blacklisted or unavailable, perhaps for any of these reasons:
1. Bulk registration of PZBUY accounts
2. Break the rules of service
3. Unusual account activity
4. Suspicious operation or fraudulent behavior
5. Fraudulent behavior such as disputes/chargebacks after completing an order
6. Malicious use of system loopholes to seek unjust enrichment
7. Harassment, spam, name-calling, threats and any other inappropriate behavior
If you want to appeal and restore the right to use your account, you can contact our customer service team.
1. Bulk registration of PZBUY accounts
2. Break the rules of service
3. Unusual account activity
4. Suspicious operation or fraudulent behavior
5. Fraudulent behavior such as disputes/chargebacks after completing an order
6. Malicious use of system loopholes to seek unjust enrichment
7. Harassment, spam, name-calling, threats and any other inappropriate behavior
If you want to appeal and restore the right to use your account, you can contact our customer service team.
FAQ
Order shows Wrong Backup Code,how to Get Origin Backup Codes
1. Log on www.origin.com with your Origin Account Email and Origin Password. You can see a login button in the upper right corner of the page.
2. Click Account Settings , then choose Security. Make sure your Login Verification Status is On.
3. Click View to get the Backup Codes. Make sure the backup codes you submit on PZBUY are all UN-USED, you can also click Create New Codes if they are all used.
Attention: Everytime you make an order, you need to create and fill in 4 brand new backup codes which you didn't fill before. Also, when Create New Codes, only the black codes works, the grey codes are used ones and wouldn't work.
2. Click Account Settings , then choose Security. Make sure your Login Verification Status is On.
3. Click View to get the Backup Codes. Make sure the backup codes you submit on PZBUY are all UN-USED, you can also click Create New Codes if they are all used.
Attention: Everytime you make an order, you need to create and fill in 4 brand new backup codes which you didn't fill before. Also, when Create New Codes, only the black codes works, the grey codes are used ones and wouldn't work.
I do not get full coins after the orders says Completed, what should I do?
We apologize for the inconvenience. It could be the following reasons that you don't get all the coins you ordered, please read carefully and we guarantee the problem would be fixed.
1) Check the transfer list of your account, there is one card or more cards selling on the market, that's the reason why you missed coins. After the cards get sold, you will get the full amount of coins you bought.
If your cards have expired and remain unsold, you can relist them yourself:
a. Contact customer service to check the lowest price in the FC25 game market.
b. Send us a screenshot of the lowest-priced card, then relist your unsold player at a price 10k lower.
c. Once sold (it usually sells quickly), contact us, and we will compensate you for any lost coins, ensuring you receive the full amount.
If you don't want to relist it by yourself, you can let us know, we will log back in your account to operate those steps and relist the cards. Please do not feel anxious when you see it, we will solve the problem for you.
2) Please check if there are any players in your Available Items of the transfer list, if so, please list them following market price and contact our customer service, then let us know what price you list, we will compensate the amount you missed.
3) Log out of your team and log back again, check if the coins amount shows correctly.
4) Check if you had given us the correct game account.
You can contact us any time
If you do not receive the full amount of coins, please contact us immediately. We will resolve the issue as soon as we receive your feedback.
Note: How to contact customer service? Go to Help Center: https://pzbuy.com/help-center
1) Check the transfer list of your account, there is one card or more cards selling on the market, that's the reason why you missed coins. After the cards get sold, you will get the full amount of coins you bought.
If your cards have expired and remain unsold, you can relist them yourself:
a. Contact customer service to check the lowest price in the FC25 game market.
b. Send us a screenshot of the lowest-priced card, then relist your unsold player at a price 10k lower.
c. Once sold (it usually sells quickly), contact us, and we will compensate you for any lost coins, ensuring you receive the full amount.
If you don't want to relist it by yourself, you can let us know, we will log back in your account to operate those steps and relist the cards. Please do not feel anxious when you see it, we will solve the problem for you.
2) Please check if there are any players in your Available Items of the transfer list, if so, please list them following market price and contact our customer service, then let us know what price you list, we will compensate the amount you missed.
3) Log out of your team and log back again, check if the coins amount shows correctly.
4) Check if you had given us the correct game account.
You can contact us any time
If you do not receive the full amount of coins, please contact us immediately. We will resolve the issue as soon as we receive your feedback.
Note: How to contact customer service? Go to Help Center: https://pzbuy.com/help-center
Order shows Multiple Orders in 24Hrs, what should I do?
If your order shows Multiple Orders in 24Hrs. It means you have made at least 3 purchase or over 6M with FC25 coins in the past 24Hrs, for your club safety, we won't start the current order until it has passed 24Hrs after your last order was completed. We consider this to be necessary because your club might be at risk if we transfer coins too frequently.
You can put all the coins you need in one single order next time, we do one time delivery and guarantee your account safety.
You can put all the coins you need in one single order next time, we do one time delivery and guarantee your account safety.
Why I can't sign back into my ultimate team after delivery occasionally?
This happens when you log back into your account while the order status still shows Delivering. You need to wait until the order status shows Completed.
Delivery system has a 30min cool down after it delivers the coins. You're not able to log in during this time even though the progress bar is full or the amount of coins seems right.
Delivery system has a 30min cool down after it delivers the coins. You're not able to log in during this time even though the progress bar is full or the amount of coins seems right.
Order status Delivering, when could it be completed?
Delivering means we are delivering coins to your account at the moment. The normal coins delivery speed is 500K-1000K/Hour, you can check the Progress bar and see how much time left. It might takes longer than the normal speed when stock is short or when we receive too many orders in short time, please wait patiently. Of course, most of the time, our delivery speed will exceed your expectations.You will see Completed in order status once the order is done. You will also receive email notifications when the order is done.
Contact Customer Service Guide
Dear user, if you encounter any problems during the purchase or use of our products, please feel free to contact our customer service team at any time. For your convenience in timely communication, we provide the following two contact methods:
1.Livechat
2. Email
Please clarify your question, and the assistance you would like to get. We will reply to you as soon as possible.
No matter which contact method you choose, our customer service team will be dedicated to serving you. Please maintain patience and politeness, we will do our best to solve your problem and provide satisfactory answers. Looking forward to your visit and feedback!
1.Livechat
2. Email
Please clarify your question, and the assistance you would like to get. We will reply to you as soon as possible.
No matter which contact method you choose, our customer service team will be dedicated to serving you. Please maintain patience and politeness, we will do our best to solve your problem and provide satisfactory answers. Looking forward to your visit and feedback!
Buying
How to buy on PZBUY?
1.Choose platform and coins face value:
On the FC 25 coin product list page, first confirm the platform to which your game account belongs.
Next, choose the coins face value based on your needs.
2.Order purchase:
Click the 'Buy Now' button to enter the payment page.
If the required number of coins exceeds the current face value, you can choose to purchase multiple coin products and click on 'Pay Now'.
3.Fill in account information:
After successful payment, enter the order details page.
On this page, fill in your EA account, password, and 4 backup codes.
After completing the form, click the Submit button.
4.Waiting for orders and contact:
We will automatically start processing your order.
If there are any issues during the order process, we will contact you through the contact information provided in your order.
5.matters needing attention:
Please ensure that the account information you provide is secure and accurate.
If you have any questions or need assistance, please feel free to contact our customer service support at any time.
On the FC 25 coin product list page, first confirm the platform to which your game account belongs.
Next, choose the coins face value based on your needs.
2.Order purchase:
Click the 'Buy Now' button to enter the payment page.
If the required number of coins exceeds the current face value, you can choose to purchase multiple coin products and click on 'Pay Now'.
3.Fill in account information:
After successful payment, enter the order details page.
On this page, fill in your EA account, password, and 4 backup codes.
After completing the form, click the Submit button.
4.Waiting for orders and contact:
We will automatically start processing your order.
If there are any issues during the order process, we will contact you through the contact information provided in your order.
5.matters needing attention:
Please ensure that the account information you provide is secure and accurate.
If you have any questions or need assistance, please feel free to contact our customer service support at any time.
What is order payment fee?
We believe it is extremely important to provide our customers with a safe and secure transaction environment. Over these yeas with all of you, we have been investing and optimizing the PZBUY platform to higher standard of security features.
For that reason, the payment fee we charge will be applied to buyer fraud protection, platform security, system development and maintenance.
For that reason, the payment fee we charge will be applied to buyer fraud protection, platform security, system development and maintenance.
About Refund Policy
Customers who purchase products from PZBUY.COM can apply for a refund in the following situations:
1. Product not received: The product has exceeded the scheduled delivered time and delivery has not yet begun. In this case, the customer can apply for a refund.
2. Duplicate payment: The customer has made multiple payments for an order. For this situation, we will refund the order requested by the customer. (Provided that the duplicate payment order has not yet started.)
3. Sometimes we need clients to assist in verifying payment information. Assuming the customer refuses or fails to complete. Customers can apply for a refund.
We are unable to refund customers in the following situations:
1. Completed delivered: The product has been delivered to the customer as agreed and is consistent with the description.
2. Unpaid orders: Customers are not allowed to apply for refunds for unpaid orders.
3.Orders that have already started delivery
Regarding refunds, please contact our 24/7 online Live Chat under reasonable conditions. After submitting the order number and refund reason, your refund request will be verified. If the request is approved, the refund will be returned to the customer's payment account or bank card.
1. Product not received: The product has exceeded the scheduled delivered time and delivery has not yet begun. In this case, the customer can apply for a refund.
2. Duplicate payment: The customer has made multiple payments for an order. For this situation, we will refund the order requested by the customer. (Provided that the duplicate payment order has not yet started.)
3. Sometimes we need clients to assist in verifying payment information. Assuming the customer refuses or fails to complete. Customers can apply for a refund.
We are unable to refund customers in the following situations:
1. Completed delivered: The product has been delivered to the customer as agreed and is consistent with the description.
2. Unpaid orders: Customers are not allowed to apply for refunds for unpaid orders.
3.Orders that have already started delivery
Regarding refunds, please contact our 24/7 online Live Chat under reasonable conditions. After submitting the order number and refund reason, your refund request will be verified. If the request is approved, the refund will be returned to the customer's payment account or bank card.
When can I get my refund after an order is cancelled?
Refund processing time:
We will process the refund request within 3 working days, but the processing speed of different banks determines the specific refund time.
Depending on the type of payment method you used, refunds can usually take up to 14 days to process. This is because banks usually do not complete refunds immediately, and it may take up to 14 days for the authorized funds to expire.
We will process the refund request within 3 working days, but the processing speed of different banks determines the specific refund time.
Depending on the type of payment method you used, refunds can usually take up to 14 days to process. This is because banks usually do not complete refunds immediately, and it may take up to 14 days for the authorized funds to expire.
Why do I have to verify myself when making an order?
For buyers, this only happen in very specific scenario. The areas where PZBUY conducts business have very strict financial supervision. We must strictly abide by local laws and regulations, follow the requirements of each country, implement risk control management methods, constantly improve relevant mechanisms, and crack down on related illegal activities.
Since our business involves foreign currency transactions and national transfers, PZBUY will verify the identity of the user by requesting the customer's identity information during the course of business development. We guarantee that customers' private information will only be used to verify their identity on our website and will not be disclosed to any other person.
Since our business involves foreign currency transactions and national transfers, PZBUY will verify the identity of the user by requesting the customer's identity information during the course of business development. We guarantee that customers' private information will only be used to verify their identity on our website and will not be disclosed to any other person.
Others
Why Choose PZBUY?
Safety Guarantee:
PZBUY always guarantees your account safety,Delivery processing is always completed by safe and time-proven methods, almost zero odds of being suspended or banned.
Fast Delivery:
Your order will be started within a short time if all details you've filled are correct.
Professional Service Support:
Our Customer support & Delivery service is open 24/7, you can contact with Live Chat for any questions you are concerned.
Competitive prices：
We ensure safety, speed, and professional service quality while also offering highly competitive prices
PZBUY always guarantees your account safety,Delivery processing is always completed by safe and time-proven methods, almost zero odds of being suspended or banned.
Fast Delivery:
Your order will be started within a short time if all details you've filled are correct.
Professional Service Support:
Our Customer support & Delivery service is open 24/7, you can contact with Live Chat for any questions you are concerned.
Competitive prices：
We ensure safety, speed, and professional service quality while also offering highly competitive prices
Is the product in stock？
In general, if you could place the order, that means there is enough stock for you. When you place your order, we will process it as soon as possible. You may also contact us through Live Chat to obtain an estimated delivery time before withdrawing coins.
Sometimes, for time-limited products, the stock might change quickly. I propose that you make your order as soon as possible and then withdraw it to your game account when you have some free time.
Sometimes, for time-limited products, the stock might change quickly. I propose that you make your order as soon as possible and then withdraw it to your game account when you have some free time.
Considering safety,when can I transfer coins again after a completed delivery?
At least 24 hours are required after your last delivery. If you need a large amount of coins in a short period of time,it is better that you put all the coins you need in one single order ,we do one time delivery and guarantee your account safety.
Please do not submit multiple comfort trade orders within 24H, one order is the best.
Please do not submit multiple comfort trade orders within 24H, one order is the best.
